Refund policy
Returns, Replacements & Refunds
We understand how much this memorial means to you. We want your urn to arrive safely and with the personalization you requested. If it arrives damaged or we make an engraving mistake, we will make it right.
Our safe-arrival promise
If your urn arrives damaged or the personalization is incorrect because of an error made by our team, please contact info@yatskiaurns.com within 7 days of delivery.
Please include:
- Your order number.
- Clear photos showing the damage or personalization error.
- A brief description of the issue.
Once we confirm the issue, we will send a free replacement, including shipping. If a replacement is not possible, we will issue a full refund to your original payment method.
Please check your size and personalization details
Before placing your order, please carefully check the selected size, capacity, dimensions, names, dates, spelling, photo, and message.
If the personalization matches the details you supplied, we cannot provide a free replacement or refund for an error in those details. You may place a new order with the corrected information.
If you are unsure about the size or personalization, email info@yatskiaurns.com before ordering. We are here to help you choose.
Damage after delivery
Our safe-arrival promise does not cover damage caused by handling, use, or alteration after delivery.
Refund processing
If a replacement is not possible for a confirmed claim covered by our safe-arrival promise, we will issue a full refund to your original payment method. We will email you when the refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.
Contact us
Email: info@yatskiaurns.com
Phone: +91-7011394814