REACH OUT ANYTIME
We're Here, Whenever You Need Us.
Questions about an order, a design, or just need guidance during a difficult time? Our team responds with care — every message is read by a real person.
WHERE WE ARE
Our Home.Denver, Colorado.
Proudly designed and shipped from the USA. Every urn is handcrafted with care and delivered to your door.
US
USA Office
CUSTOMER SUPPORT & FULFILLMENT
Subyarth Craft Inc
1312 17th Street, Unit #2229
Denver, CO 80202, USA
1312 17th Street, Unit #2229
Denver, CO 80202, USA
HONEST ANSWERS
Questions,Before You Write.
Emails are answered within 2–4 hours during business hours (Mon–Sat, 9 AM–7 PM IST). Live chat responses are under 5 minutes. If you call during hours, we pick up live. After-hours messages are queued and answered first thing next business day.
Yes — every order ships with a DHL Express tracking number sent to your email within 2 hours of dispatch. You can also reply to any order confirmation email and we'll pull your tracking status immediately.
Absolutely. Tell us your memorial or event date at checkout (or in your message) and we'll prioritize your order. In-stock urns ship same-day. Custom pieces take 5–7 days — if timing is tight, we'll tell you honestly what's possible.
Yes — funeral homes, crematoriums, and memorial retailers can apply for a wholesale account with tiered pricing. Send us a message with your business details and we'll send a catalog and pricing sheet within 24 hours.
We send a digital proof before engraving any custom text. Review it carefully — once approved, the engraving is permanent. If we made the error, we replace it free. If the approved text contained the mistake, we offer a discounted replacement.
STILL HAVE QUESTIONS?
No Question Is Too Small.
Whether it's about sizing, shipping, engraving, or just finding the right words — we're here. Real people, real care, real answers.
EMAIL US NOW